Miss Manners Advises on Dealing with Customer Service Machines

• Miss Manners responds to a reader's frustration with automated customer service.
• The reader describes difficulties with repeated messages, hold music, and redundant information requests.
• Miss Manners does not provide specific advice on being rude to the machines.
• The Washington Post and cleveland-com both reported on Miss Manners' column.
• The focus is on the reader's experience and Miss Manners' acknowledgment of the issue.