Banks and Credit Unions Deploy AI Chatbots for Customer Service

• Banks and credit unions are deploying AI chatbots to handle customer service.
• AI chatbots may handle simple tasks but can frustrate customers, according to experts.
• Automated phone menus have been a source of frustration for decades.
• The deployment of AI chatbots is aimed at improving customer service efficiency.
• Experts caution that while AI chatbots can be helpful, they may not always meet customer expectations.